Quotes
Prices shown on this site are starting prices for normally soiled items and are not offers in themselves. A quote given from your photograph and description is fixed for that job as described.
If, on arrival, the job is materially different from what was described — more items, more rooms, heavy pet contamination, or a previous cleaning attempt that has to be reversed — we will explain the difference and give you a revised price before starting. You are free to decline at that point with nothing to pay.
What cleaning can and cannot do
We test fabrics before cleaning and will tell you what we expect to achieve. Cleaning removes soiling. It does not reverse physical wear, abrasion, fading from sunlight, bleaching, cracked or peeling finishes, or dye damage that has bonded to the fibre.
Where we believe a mark will only reduce rather than disappear, we will say so before we start. Proceeding on that basis means the result is not a failure of the service.
If we consider a fabric cannot be cleaned safely, we will decline the item and explain why. There is no charge for a visit that ends this way.
Access and preparation
We need reasonable access to the property, an electricity supply, and somewhere to park within roughly thirty metres of the entrance. Where parking is controlled, a visitor permit or pre-booked bay is the customer's responsibility; any parking charge or road charge that applies will be itemised in your quote.
Please clear small items, breakables and floor clutter before we arrive. We move furniture that two people can move safely, and we do not move pianos, aquariums, large electronics or anything fixed in place.
Cancellation
Let us know as early as you can if you need to cancel or rearrange; there is no charge for doing so with reasonable notice. If we arrive at a pre-arranged appointment and cannot gain access, a call-out charge may apply.
Payment
Payment is due on completion unless agreed otherwise in writing. Commercial and letting-agent work may be invoiced on agreed terms.
Problems
If you are unhappy with any part of the work, tell us within 48 hours and we will return to look at it. Most issues — a mark that reappears by wicking, an area that dried unevenly — are straightforward to put right, and we would much rather do that than leave you dissatisfied.
Nothing in these terms affects your statutory rights as a consumer under UK law.
Contact
Sofa Cleaning London — 07342 840056 or[email protected].